At Zamaris we strive to provide you with the best possible shopping experience. If for any reason you are not satisfied with your purchase, you can take advantage of our returns policy.

1. Right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving any reason. This period starts on the day you receive the goods.

2. Return procedure

To request a return, please follow the steps below:

Fill in the required form : Return form

Receive return instructions: We will send you the necessary instructions for returning the product.

Pack the product: Make sure the product is in its original condition and packaging (tags still attached). Include all associated accessories, manuals, and packaging.

Send the product back: Please return the product using the appropriate instructions.

3. Return costs

The costs for returning are for the account of the customer, unless the product is defective or delivered incorrectly. In that case, an appropriate solution will be offered.

4. Exceptions

Some products are excluded from returns:

• Products that are specially made to measure or personalized.
• Products that cannot be returned for hygienic reasons (such as lingerie or swimwear) if the seal has been broken.

5. Refund

After receiving and checking the returned product, we will refund the purchase amount (excluding shipping costs) within 14 days of receiving the returned product using the same payment method you used for the purchase.

6. Defective or Damaged Products

If a product is defective or damaged, you must report this to us within 7 days of receipt.

Please contact us via: Return form and describe the problem. We will replace or refund the defective product free of charge.

7. Questions?

If you have any questions about our returns policy, please feel free to contact us via our Contact Us page.

Last updated: November, 2024