These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

*Nothing from this site may be used by third parties without the permission of the entrepreneur.

For clarity, when we refer to “we,” “us” or “our,” we mean the entrepreneur.

Table of contents

1. Definitions
2. General
3. Applicability
4. Offer and Agreement
5. Prices and Payment
6. Shipping and Delivery
7. Right of withdrawal and returns
8. Warranty and Liability
9. Privacy and Data Protection
10. Force majeur
11. Changes to the General Terms and Conditions
12. Complaints procedure
13. Applicable Law and Disputes
14. Company details

1. Definitions

• Cooling-off period : The period during which the consumer has the right to cancel the agreement without giving any reason.
• Consumer : A natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
• Day : Calendar day.
• Duration transaction : A distance contract relating to a series of products and/or services, where the delivery or purchase is spread over time.
• Right of withdrawal : The right of the consumer to terminate the distance contract within the cooling-off period.
• Entrepreneur : A natural or legal person who offers products and/or services to consumers remotely.
• Distance contract : An agreement whereby, within the framework of a system for distance selling organised by the entrepreneur, the agreement is concluded exclusively through one or more techniques for distance communication.
• Distance communication technology : Any means that can be used to conclude a contract without the consumer and the entrepreneur being in the same physical space at the same time.
• General Terms and Conditions : These General Terms and Conditions of the entrepreneur.

2. General

2.1 These general terms and conditions apply when you place an order with us via the website.
2.2 By placing your order you agree to these general terms and conditions, hereinafter referred to as "Terms". We recommend that you read this information carefully before placing your order.

3. Applicability

3.1 These general terms and conditions apply to all offers, orders and agreements concluded via the entrepreneur's web shop.
3.2 By placing an order, the consumer agrees to these general terms and conditions.
3.3 Deviations from these conditions are only valid if agreed in writing with the entrepreneur.
3.4 If any provision is void, the remainder of the agreement shall remain in force.

4. Offer and Agreement

4.1 All offers on the website are without obligation and subject to availability.
4.2 An agreement is concluded as soon as the consumer places an order and receives confirmation of the order by e-mail.
4.3 The entrepreneur reserves the right to refuse an order or to request additional information before accepting an order.
4.4 The offer includes a detailed description of the products and/or services offered, including the price and any shipping costs.

5. Prices and Payment

5.1 All prices on the website include VAT and exclude shipping costs, unless stated otherwise.
5.2 Payment must be made in advance using the payment methods offered, such as [e.g. iDEAL, PayPal, credit card].
5.3 If the consumer does not meet the payment obligations, the entrepreneur has the right to cancel the order.

6. Shipping and Delivery

6.1 Delivery times vary and are clearly stated on the website and/or in the order confirmation.
6.2 Delivery will take place at the address specified by the consumer.
6.3 Although we do our utmost to deliver within the stated timeframe, sometimes delivery may take longer due to unexpected events. If your order does not arrive within the estimated delivery time, please contact us via our contact form .

7. Right of withdrawal and returns

7.1 The consumer has the right to cancel the agreement within 14 days after receipt of the order without giving any reason.
7.2 The product must be returned in its original condition and packaging.
7.3 The costs of the return shipment are for the account of the consumer, unless otherwise agreed.

7.4 To exercise the right of withdrawal, the consumer must complete our return form within a period of 14 days, which can be found via return form .

7.5 For detailed information and guidelines, please refer to our returns policy .

8. Warranty and Liability

8.1 The entrepreneur guarantees that the delivered products comply with the agreement and the legal requirements.
8.2 The entrepreneur is not liable for indirect damage, including consequential damage or loss of profit.

8.3 If a product is defective or damaged, the consumer must contact the entrepreneur within 7 days of receipt via the return form .

9. Privacy and Data Protection

9.1 The entrepreneur processes personal data in accordance with the applicable Privacy Policy , which is available on the website.

10. Force Majeure

10.1 The entrepreneur is not responsible for delays or failure to fulfill obligations due to force majeure, including natural disasters, pandemics, or disruptions in the supply chain.

11. Amendment of the General Terms and Conditions

11.1 The entrepreneur reserves the right to change these general terms and conditions at any time.

12. Complaints procedure

12.1 Complaints about a product or service must be submitted to the entrepreneur within a reasonable period after discovering the defect.

12.2 We advise you to report complaints within 7 days of discovering the problem via our contact form .
12.3 Complaints will be handled within 14 days of receipt.

13. Applicable Law and Disputes

13.1 All agreements and disputes are subject to Dutch law.

13.2 Disputes are preferably resolved by mutual agreement. This is done by contacting us via contact form . If this does not work, disputes will be submitted to the competent court in the district where the entrepreneur is established.

14. Company details

Company details available upon request.

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Last updated: December 2024