Return Request Form
Frequently Asked Questions
How can I return an item?
For return instructions click here
How long do I have to request a return?
You have the right to cancel your order within 14 days of receipt without giving any reason. This period starts on the day you receive the goods.
Are there any costs associated with a return shipment?
The costs for returning are for the account of the customer, unless the product is defective or delivered incorrectly. In that case, an appropriate solution will be offered.
How long does it take to get my money back?
After receiving and checking the returned product, we will refund the purchase amount (excluding shipping costs) within 14 days of receiving the returned product using the same payment method you used for the purchase.